Nowadays there are so many help desk software in the IT industry that researching and demoing those software is a huge task. I have been working in the help desk industry for the past 8 years, and my job is to maintain a good reliable help desk system for the organization I work for. for [...]
A help desk system is the most important section in an IT department, when the help desk system is bad the whole IT department looks bad. And when a help desk system is great, everyone in IT looks great. The help desk system is the façade that dictates how an IT department is looked upon [...]
track it comes ready to be implemented out of the box. it already comes with a help desk design structure easy to understand. on on this post I want to talk about how track it help desk system operate, and how track it can be implemented successfully according to your users need.
the track it help [...]
Since I started using track it from version 6.5, it would be a good starting point to begin this blog by reviewing track it version 6.5 and then move on to the latest version. as you probably know, Intuit acquired track it in 2002, which then was not named track it but blue ocean, intuit [...]